Position Summary: 

Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. 

Essential Job Functions: 

∙ Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness ∙ Adhere to local, state, and federal laws, food safety procedures, and company guidelines ∙ Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones 

∙ Initiate and complete selection process for customers’ on-line orders 

∙ Read and follow directions given in the note section 

∙ Ensure quality and freshness of all items chosen 

∙ Communicate with customers via a portable phone and respond to calls in a professional and timely manner ∙ Retrieve each customer’s order from all staging locations and ensure order accuracy ∙ Process the orders through the point of sale (POS) system 

∙ Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock ∙ Scan and bag orders on the go while following all bagging standards 

∙ Communicate any substitutions or exceptions to customer’s order at time of pick-up ∙ Load order into customers’ cars 

∙ Maintain organization and cleanliness of staging areas and equipment 

∙ Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e Commerce supervisor 

∙ Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair ∙ Perform required opening and closing procedures 

∙ Learn and adapt to new and improved processes 

∙ Assist in training new e-Commerce team members 

∙ Meet/exceed productivity standards 

∙ Must be able to perform the essential functions of this position with or without reasonable accommodation 

Behaviors/Skills: 

Some of the Leadership Behaviors needed to successfully perform this position are: 

∙ Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.  

∙ Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. 

∙ Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. 

∙ Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. 

∙ Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. 

∙ Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

∙ Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. ∙ Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.  

∙ Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards. 

Pay $13.00 with up to $13.30 with proven experience

Minimum Position Qualifications: 

∙ Effective communication skills 

∙ Basic knowledge of computers 

∙ Basic math skills (adding and subtracting) 

∙ Ability to work without supervision 

∙ Ability to read shelf tags 

∙ Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day ∙ Ability to stand for extended periods of time and walk constantly 

∙ Ability to stoop, kneel or crouch several times per hour 

Desired Previous Job Experience: 

∙ Experience as a cashier  

∙ Experience in a production oriented environment  

∙ Experience in a warehouse environment  

∙ Experience stocking shelves  

Potential Career Path from this position: 

∙ Lead e-Commerce Clerk 

∙ Store e-Commerce Supervisor