Kroger

e-Commerce Clerk for on-line orders

Fort Wayne, IN

Job description



Position Summary: 

Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. 

Essential Job Functions: 

∙ Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness ∙ Adhere to local, state, and federal laws, food safety procedures, and company guidelines ∙ Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones 

∙ Initiate and complete selection process for customers’ on-line orders 

∙ Read and follow directions given in the note section 

∙ Ensure quality and freshness of all items chosen 

∙ Communicate with customers via a portable phone and respond to calls in a professional and timely manner ∙ Retrieve each customer’s order from all staging locations and ensure order accuracy ∙ Process the orders through the point of sale (POS) system 

∙ Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock ∙ Scan and bag orders on the go while following all bagging standards 

∙ Communicate any substitutions or exceptions to customer’s order at time of pick-up ∙ Load order into customers’ cars 

∙ Maintain organization and cleanliness of staging areas and equipment 

∙ Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e Commerce supervisor 

∙ Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair ∙ Perform required opening and closing procedures 

∙ Learn and adapt to new and improved processes 

∙ Assist in training new e-Commerce team members 

∙ Meet/exceed productivity standards 

∙ Must be able to perform the essential functions of this position with or without reasonable accommodation 

Behaviors/Skills: 

Some of the Leadership Behaviors needed to successfully perform this position are: 

Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.  

Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. 

Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. 

Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. 

Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. 

Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. ∙ Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.  

Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards. 


Pay $13.00 with up to $13.30 with proven experience


Minimum Position Qualifications: 

∙ Effective communication skills 

∙ Basic knowledge of computers 

∙ Basic math skills (adding and subtracting) 

∙ Ability to work without supervision 

∙ Ability to read shelf tags 

∙ Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day ∙ Ability to stand for extended periods of time and walk constantly 

∙ Ability to stoop, kneel or crouch several times per hour 

Desired Previous Job Experience: 

∙ Experience as a cashier  

∙ Experience in a production oriented environment  

∙ Experience in a warehouse environment  

∙ Experience stocking shelves  

Potential Career Path from this position: 

∙ Lead e-Commerce Clerk 

∙ Store e-Commerce Supervisor 



y2dmo22ehwz3
322086399
✓ I consent to receive text messages from this employer or its agent regarding my application to this job; I may opt out at any time by replying "STOP". I also agree to the Privacy Policy & Terms.

OR

Apply Now