e-Commerce Clerk for on-line orders
Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions:
∙ Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness ∙ Adhere to local, state, and federal laws, food safety procedures, and company guidelines ∙ Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
∙ Initiate and complete selection process for customers’ on-line orders
∙ Read and follow directions given in the note section
∙ Ensure quality and freshness of all items chosen
∙ Communicate with customers via a portable phone and respond to calls in a professional and timely manner ∙ Retrieve each customer’s order from all staging locations and ensure order accuracy ∙ Process the orders through the point of sale (POS) system
∙ Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock ∙ Scan and bag orders on the go while following all bagging standards
∙ Communicate any substitutions or exceptions to customer’s order at time of pick-up ∙ Load order into customers’ cars
∙ Maintain organization and cleanliness of staging areas and equipment
∙ Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e Commerce supervisor
∙ Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair ∙ Perform required opening and closing procedures
∙ Learn and adapt to new and improved processes
∙ Assist in training new e-Commerce team members
∙ Meet/exceed productivity standards
∙ Must be able to perform the essential functions of this position with or without reasonable accommodation
Some of the Leadership Behaviors needed to successfully perform this position are:
∙ Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
∙ Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
∙ Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
∙ Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
∙ Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
∙ Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
∙ Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. ∙ Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
∙ Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Pay $13.00 with up to $13.30 with proven experience
Minimum Position Qualifications:
∙ Effective communication skills
∙ Basic knowledge of computers
∙ Basic math skills (adding and subtracting)
∙ Ability to work without supervision
∙ Ability to read shelf tags
∙ Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day ∙ Ability to stand for extended periods of time and walk constantly
∙ Ability to stoop, kneel or crouch several times per hour
Desired Previous Job Experience:
∙ Experience as a cashier
∙ Experience in a production oriented environment
∙ Experience in a warehouse environment
∙ Experience stocking shelves
Potential Career Path from this position:
∙ Lead e-Commerce Clerk
∙ Store e-Commerce Supervisor